Instalação
The initial configuration of the ByteGPT+ (Plus), which from now on will only be called “ByteGPT”, is a crucial process to ensure that your company can begin to enjoy the benefits of AI to optimize customer service via CRM Kommo. This detailed guide provides clear steps to configure the ByteGPT, allowing perfect and effective integration
Prerequisites
Before starting setup, make sure you have:
- One of the license Kommo on Advanced or Enterprise plans.
- One of the OpenAI account with access to the API Key and an Assistant ID or from any other GPT provider (for ByteGPT+ [Plus]).
Step 1: Creating an Account with a GPT Provider
NOTE: If you are using the ByteGPT+ (Plus), you can select other GPT providers and enter the requested ID and key.

ByteGPT e Kommo CRM: Detailed Guide with Tips and Hacks
Introduction
In this guide, we explain step by step how to get the OpenAI API key. For more details, visit our complete guide.
Access to the OpenAI website and registration
- Visit the official OpenAI website at openai.com.
- Click on “Products” and then “API Login” in the API section of the menu.
- Create your account or log in.
email verification
After registration, OpenAI will send an email to the address provided. Open the email and click the verification link to confirm your account.
After logging into your account, you will need to fill in some information such as:
- Full name;
- Name of the company or organization you work for;
- Birth date.
Accept terms of service
Read and accept the OpenAI Terms of Service. It is crucial to understand what you are agreeing to, especially in relation to your use of OpenAI's services and the data you will be providing or generating.
API Key Creation
A API Key is a unique key that allows authentication and secure communication between the ByteGPT and OpenAI, ensuring that only authorized users can access and use the API.
- On the Overview page, navigate to the menu item in the top right corner called Dashboard or “Panel”.
- Look for an option like API keys or “API Key”.
- Once you find it, click on it.
- Follow the instructions to generate a new API key.
Creating and obtaining the Assistant ID
O Assistant ID is the unique assistant identifier created in OpenAI, specific to each virtual assistant instance configured to interact with users through the ByteGPT.
Depending on your usage, you may need to create a Wizard (to Chat GPT, for example) on the dashboard. The process involves naming your Assistant and choosing specific settings.
O Assistant ID is typically provided on the Wizard configuration page or overview dashboard.
For configuration and testing, click the Assistant desired and, after filling in the configuration fields, click Test, in the upper right button.
Training and Personalization
- Train your OpenAI Assistant on the OpenAI platform, with questions and answers specific to your business to improve the accuracy of responses.
- Personalize greeting and farewell messages, adapting them to your brand's tone of voice.
- Configure default answers for questions that your Assistant cannot yet answer satisfactorily.
- Monitor customer interactions, collecting data on the effectiveness of responses.
- Continuously adjust settings based on customer feedback and performance analysis.
- Explore advanced features and updates ByteGPT to further improve customer service.
Add Content in OpenAI Wizard
- Access and configure Assistants on the OpenAI Platform:
- Scroll to OpenAI Platform and log in with your account.
- In the control panel, find the Assistants section and select the assistant you want to configure.
- Within the wizard configuration, you will have options to add snippets of text (prompts) and adjust desired behaviors.
- Add Custom Content:In the wizard configuration field, add relevant content:
- System Instructions: Here you can define rules and instructions that the model must follow throughout the interaction. For example: “You are a technical support assistant specializing in ByteGPT. "
- Conversation Examples: Add sample questions and answers to train the assistant. This can include personalized greetings, frequently asked questions, and specific answers.
- Specific Behaviors (Behavior Modifications): If you need the assistant to behave in a specific way in certain situations, add those behaviors here.
- After adding all the content, make sure to save these settings by clicking the “Save” or “Save” button.
Introduction
In this guide, we will explain step by step how to get the Dify API key. Dify offers a powerful platform for AI integration, enabling developers and enterprises to create and integrate natural language models into their applications. To access the complete documentation, visit docs.dify.ai or access our complete guide.
ATTENTION: The ByteGPT works ONLY with type chatbot, both in Basic or Chatflow, in Dify. In other words, it does not work in the Agent type, as it has the “streaming” mode.
Dify account creation
- Visit the Dify website: Go to dify.ai.
- Click on “Sign Up”: In the top right corner of the home page, click “Sign Up” to create a new account. If you already have an account, click “Log In” and skip to Step 3.
- Complete the Registration Form: Enter your email and create a password. You can also choose to sign up using your Google or GitHub accounts.
- Email Verification: After signing up, you will receive a verification email. Click the link provided in the email to verify your account.
Control Panel Access
- Sign in to your account: After verifying your email, log in to your Dify account.
- Access the Control Panel: After logging in, you will be redirected to the Dify dashboard.
- Create an application: Create an application in “Studio” of the type “chatbot” (Basic or Chat Flow).
- Locate the “Monitoring” Section: In the control panel, look for the “API Keys” option under “Back-end Service API” and click on it to copy it or create a new one.
Generate the API Key
- Click “Create new Secret Key” to generate the API key.
- The generated API key will be displayed on the screen.
- Copy and store this key in a safe location. This key will not be displayed again, so it is important to copy it immediately.
Chatbot Setup and Training
Configuring Conversation Flows
- In the flows tab, create the conversation blocks.
- Define the initial questions and response options for the user.
- Use triggers to guide the user between different flows based on responses.
Content Insertion
- FAQ: For FAQ chatbots, add questions and answers in the corresponding section.
- Dynamic Content: For interactive chatbots, insert content that changes based on user responses.
- Standard Messages: Set automatic responses for greetings, when the chatbot doesn't understand the question, and for endings.
Testing and publishing
- Use the test function to simulate real interactions with the chatbot.
- Adjust responses and flows as needed to improve the user experience.
- After finalizing the content and training, publish the chatbot.
Step 2: Installation of ByteGPT+ (Plus) in CRM Kommo
Access the dashboard Kommo with your login credentials and follow the steps as shown in the images below.
- In the side menu on the left, go to Settings
- Navigate to the section Integrations ou Marketplace, depending on your CRM interface.
- Search for ByteGPT ou ByteGPT+ (Plus) and select the option to to install.
- Accept the terms of use and privacy policies to proceed.
Click on “Settings > Integrations” and then search for “ByteGPT"
Click on “I accept the privacy policies of Bytebio and grant access to the account Kommo” and then click “Install”


Click on “Settings > Integrations” and search for “ByteGPT".
Click on “I accept the privacy policies of Bytebio and I grant access to the account Kommo” and click on “Install”.
Step 3: Widget Configuration ByteGPT+ (Plus)
- In the settings section of ByteGPT inside Kommo, enter the API Key and Assistant ID obtained from your GPT provider.
- Configure advanced options such as default language, response customization and specific business rules, if necessary.
- Save the settings to activate the ByteGPT in your CRM Kommo.
- Download the template and import it into your Kommo in “Settings > Communication tools > Salesbots”, click on “import a new bot” and import the downloaded template.
- Within the salesbot (template) created, define in the last message box which channel(s) you want it to respond to.
Form to fill in the fields for integration.
After filling out the form, add a GPT provider of your choice.
Select one of the GPT providers.
Add the requested data, such as ID and key.
Download the Template to import it into the Salesbots section.
After downloading the template, go to “Settings > Communication tools > Salesbots”, click on “import a new bot” and import the downloaded template.
Within the imported Salesbot (template), define which communication channel(s) you want it to act or respond to.
Form for filling out the fields for integration.
After filling out the form, add a GPT provider of your choice.
Select one of the GPT providers.
Add the requested data, such as ID and key.
Download the Template to import it in the Salesbots section.
After downloading the template, go to “Settings > Communication Tools > Salesbots”, click on “import a new bot” and import the downloaded template.
Within the imported Salesbot (template), define which communication channels you want it to operate or respond on.
files for download: https://bytebio.me/bytegpt_files
Step 4: Integration Testing
- In your account Kommo:
- Access Salesbot Settings in “Settings > Communication Tools”. In the table with the list of Salesbots, select the Salesbot you want to configure or create a new one.
- Configuring the flow ByteGPT:
- Within your Salesbot flow, connect “Start robot” directly to step 144, setting the “Message received” field to “customer message”. This will ensure that the ByteGPT be activated as soon as a message is received.
- Conversation Trigger:
- Set the conversation trigger “When conversations are started by an incoming message on any channel”. Thus, the Salesbot will be automatically activated when receiving a message.
- Performing Tests:
- Send a test message from any configured channel (eg, WhatsApp, Facebook, Instagram) to Salesbot. Check if the ByteGPT is responding as expected.
- Important: Clone the Template ByteGPT, to avoid changing the original template and keep a backup copy, follow these steps:
- No Kommo, access the template ByteGPT and make a copy of the template to make your customizations.
- Video Tutorial: For visual and more detailed guidance, you can watch the tutorial starting at minute 4:41 at the following link: Video Tutorial.
Conclusion
Remember that the quality of the responses ByteGPT it depends on the content and data it was trained with. Be sure to customize instructional prompts and configure responses appropriately for best results.
If you need further assistance or want to schedule a personalized meeting, you can activate the chat at the bottom and to the right or schedule a support service using the link: Services Bytebio.
The initial configuration of the ByteGPT It's just the beginning of a journey to transform your company's customer service. By following these steps, you will be well positioned to enjoy the benefits of AI in CRM Kommo, providing exceptional experiences for your customers. For additional support or specific questions, please contact Technical Support. Kommo or consult the detailed documentation available in the knowledge base.
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