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Home/Knowledge base/ByteGPT/Problem solving/Error: Unable to Download Template on ByteGPT

Error: Unable to Download Template on ByteGPT

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Authorization of the ByteGPT

Permission ByteGPT
Authorization Screen ByteGPT
Template error ByteGPT
Screen showing the error where it is not possible to download the template.

Error Cause:

This error was caused by the Widget not being authorized, interrupting the Byteio API's communication with the Kommo.

It is recommended that the widget authorization is not revoked, so that the ByteGPT continue to function normally.

If this occurs, it is necessary to take some internal actions.

Solution:

To resolve this error, you need to contact one of our WhatsApp representatives. Simply fill out a support request using the form explaining what happened.

This way, we will modify your installation of ByteGPT so that you can download your templates.

Conclusion

Keeping the widget authorization active is essential for the continued functioning of the ByteGPT. If your authorization is revoked, our team is ready to help: just request support using the form and describe what happened. We will then be able to adjust your installation to restore access to the templates and ensure communication with the Kommo.

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ByteGPT | Templates v1 and v2  

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