ByteGPT, developed by Bytebio, is an advanced solution that integrates the generative AI of OpenAI's GPT model with CRM Kommo. This tool aims to transform companies' interactions with their customers, providing optimized customer service with intelligent and personalized automatic responses.
Explore our complete and detailed guide and learn how to make the most of ByteGPT and the Kommo CRM. This video covers everything from practical tips for beginners to advanced hacks for experienced users, highlighting the importance of following best practices when setting up virtual assistants and troubleshooting common problems.
00:00 Presentation about the video
0:32 ChatGPT (API) and Assistant
1:49 FAQ and Cost Simulator
2:29 Support Channel Bytebio and Ask the AI
3:27 Instalação ByteGPT (e 9:00)
3:42 Flow does not work or has stopped
8:42 Explanation of the Salesbot/Template (and 21:03)
9:38 Conversation Phases / Assistant Instructions
11:41 Template Schema (Salesbot)
13:56 Assistant + Flows Kommo (ByteGPT+)
15:11 Flow Map (Salesbots)
16:05 Salesbots and Use Cases (ByteGPT+)
19:34 Specific prompts in Salesbot (ByteGPT+)
21:01 Explanation of the Salesbot steps (ByteGPT+)
22:56 Team Support Bytebio by Technical Support
25:34 Tips for testing ByteGPT (Engagement Page)
26:26 Salesbot Behavior (Start Triggers)
27:55 Start the ByteGPT for any new conversation
29:43 Impact of Assistant updates on Lead conversations
30:42 Stopping the robot (Salesbot) manually
30:52 Creation of Assistants and API Keys, at Open AI
33:25 Adding a new GPT Assistant or Provider to Kommo
33:44 Download Salesbot Template and Import
35:12 Intent Prompt (example) – Step 184
38:06 Usage demonstration – Intent Detection
42:41 Synergism with the ByteGPT e Kommo AI
47:43 Comments and Perceptions about AI, Kommo e ByteGPT
53:20 Work and Services Proposal
What is ByteGPT?
ByteGPT is an advanced widget that allows you to create an AI-based virtual assistant for customer service. Integrated with CRM Kommo, it uses natural language processing (NLP) to provide accurate, contextualized answers to customer queries, ensuring a more satisfying and efficient user experience.
How does it work?
The Widget connects your Kommo to a GPT provider, like OpenAI, for example, and we offer you some salesbot templates that you can edit, customize and use according to your needs. Your bot's instructions and the content it is based on are managed directly in the assistant of your choice (OpenAI, Dify, Chatbase, etc.).
O ByteGPT is compatible with all models from OpenAI, including GPT-4o. O pattern of the ChatGPT Webhook, existing in ByteGPT, Is GPT-4o.
Interaction: step-by-step operation
Step 1: A customer sends a message via WhatsApp requesting information about a service. The message is received on Kommo CRM.
Step 2: The message is forwarded to a GPT template (such as GPT-4, GPT-4-turbo, or GPT-3.5-turbo) for analysis. The AI model processes the message, understands the context, and generates an appropriate response.
Step 3: The response generated by GPT is refined and validated by specific AI assistants (such as My AskAI, Chatbase, CustomGPT.ai, Retune, Dify, among others), ensuring its relevance and usefulness based on the available data.
Step 4: The final response is sent back to the customer via WhatsApp. If necessary, the conversation can be escalated to human assistance, if the customer requests it or if the situation requires more detailed assistance.
See the example in the images below:
Main features
- Custom Auto-Replies: Use AI models to generate automatic responses that adapt to the context of the conversation, improving customer interaction.
- Interaction in Natural Language: Understand and answer questions in natural language, providing a fluid and humanized dialogue.
- Intention Analysis: Detect the intent behind customer queries to more effectively target conversations.
- Full Integration with CRM Kommo: Leverage CRM data to further personalize interactions by basing responses on specific customer information.
- Multichannel Support: Offer support through various communication channels integrated into the Kommo, including WhatsApp, Facebook Messenger, Telegram, among others.
Possible applications
- Generation of automated and personalized responses;
- Quick and accurate answers to common and specific questions;
- Intention detection and optimization in chatbot conversation flows;
- Conversation with natural language;
- Data analysis and decision making;
- Greater interaction and engagement with users;
- Lead qualification;
- Negotiation and closing (sales);
- Automatic scheduling of meetings;
- Active conversations;
- Follow-ups;
- And much more…
benefits of ByteGPT
The integration of ByteGPT to CRM Kommo brings a number of significant advantages to companies looking to optimize their customer service and communication strategies. This article highlights the main benefits of ByteGPT, providing insights into how this tool can transform customer engagement and drive operational efficiency.
1. Customer Service Automation
O ByteGPT allows the automation of answers to frequently asked questions, reducing the need for human intervention in routine interactions. This not only speeds up the fulfillment process, but also ensures that customers receive accurate and consistent responses, regardless of time of day or query volume.
Case of use: Instant answers to frequently asked questions about products, services or company policies, reducing wait times and increasing customer satisfaction.
2. Personalization of Communication
Thanks to integration with CRM Kommo, ByteGPT You can access detailed information about customers, allowing you to personalize interactions. This means each response can be tailored to the customer's specific needs, improving the user experience and strengthening the brand relationship.
Use Case: Using CRM information to customize responses, making product recommendations based on the customer's purchasing history.
3. Continuous Availability
O ByteGPT operates 24/7, ensuring customers always have access to support, regardless of time zone or support team availability. This continuous availability is crucial to maintaining high levels of customer satisfaction, especially in competitive markets.
Case of use: 24/7 customer support, allowing customers in different time zones to receive immediate assistance, even outside business hours.
4. Operational Efficiency
By automating customer service, the ByteGPT significantly reduces the workload of support teams. This allows employees to focus on more complex and strategic tasks, increasing operational efficiency and enabling better use of human resources.
Case of use: Redirect complex queries to human agents, while ByteGPT takes care of routine interactions, freeing the team for tasks that require a human touch.
5. Continuous Improvement through Learning
O ByteGPT continuously learns from the interactions carried out, improving its responses based on customer feedback and identified trends. This continuous learning process ensures that the tool becomes increasingly effective in providing high-quality support.
Case of use: Adaptation and improvement of automatic responses based on customer feedback, ensuring that the tool becomes increasingly efficient in understanding and meeting users' needs.
6. Cost Reduction
The implementation of ByteGPT can result in a significant reduction in costs associated with customer service. By reducing dependence on human resources for repetitive tasks and improving operational efficiency, companies can reallocate budgets to other critical areas of their business.
Case of use: Reduction in the need for a large number of support agents, resulting in significant savings in salaries, training and infrastructure.
7. Multichannel Support
With ByteGPT, businesses can offer consistent, automated support across multiple communication channels, including WhatsApp, Facebook Messenger, and Telegram. This ensures a cohesive user experience regardless of the channel the customer chooses to interact with the company.
Case of use: Offering consistent support across multiple communication channels, such as WhatsApp, Facebook Messenger and Telegram, providing flexibility and convenience for customers to choose their preferred channel.
GPT Suppliers
To use GPT technology with the Kommo with your personalized content, it is necessary to hire a supplier that allows you to do this action, such as OpenAI, through the OpenAI GPT Assistant.
Contracting and payment for the GPT service is carried out by the customer directly to the supplier. So, after hiring, you can inform the contents to be used in GPT. We recommend looking at GPT Assistant, from Open AI, Dify, reTune, CustomGPT, MyAskAI and OpenAI itself.
How much?
Costs vary depending on the plan and the number of monthly requests.
Plans start from R$ 60,00 per month for up to 2.000 requests.
Payment can be made by various methods, including credit card, bank slip, PIX or transfer.
We do not request payment information during installation, and a subscription reminder will be sent via email and WhatsApp in advance.
Plans and Prices
Billing for the plan ByteGPT refers only to the number of requests made to our API.
| Requests (up to) | BRL price (monthly) | |
| 2k | 2.000 | R$ 60,00 |
| 5k | 5.000 | R$ 110,00 |
| 10 k | 10.000 | R$ 175,00 |
| 20 k | 20.000 | R$ 250,00 |
| 30 k | 30.000 | R$ 320,00 |
Simulate costs with OpenAI
Carry out a simulation with an average of the number of messages or requests in your business, to get an approximate idea of the cost with OpenAI, to generate the messages or process the GPT. In addition to the ByteGPT, additional costs may include:
- License Kommo: From 25 USD per user on the advanced plan.
- Costs of Requests/Messages Generated by the GPT Provider: Like OpenAI. This amount is paid directly by the customer into the provider's (OpenAI) account.
- Hiring a GPT Provider (if not OpenAI): If you choose providers such as Dify, Chatbase, retune or others, you may need to subscribe to plans with these providers.
starting with the ByteGPT
At start using the ByteGPT, you must have a license Kommo on Advanced or Enterprise plans and an account on OpenAI with an API Key and an Assistant ID. Installation involves simple steps that can be quickly configured to integrate the ByteGPT to your environment Kommo.
This article provided an overview of the ByteGPT, highlighting its main features, benefits and possible applications. For more information about configuring and customizing the ByteGPT, explore the other sections of our knowledge base or contact our support team.
files for download: https://bytebio.me/bytegpt_files
Frequently Asked Questions and Answers (FAQ)
O ByteGPT is a widget developed by Bytebio that integrates generative AI into Kommo CRM. It allows the creation of a hybrid chatbot, combining the standard functionality of a chatbot with the advanced capabilities of GPT, enabling answers to a wide range of user questions in an open and flexible way.
Main Features of ByteGPT:
- Personalized and Creative Responses: The ByteGPT connects with GPT providers like OpenAI to generate automatic and creative responses based on available information.
- Customer Service: Can be used to answer frequently asked questions, provide information about products and services, and help with sales and technical support processes.
- Process Automation: Allows the creation of personalized conversation flows and automation of customer service, sales, and technical support processes, combined with the company's salesbots Kommo.
- Multi-Channel Integration: Compatible with platforms such as WhatsApp, Instagram, Facebook, and Telegram, improving communication and user experience.
- Intent Detection and Data Analysis: Can identify the intent behind user questions and offer insights based on company data.
No. Being a monthly subscriber to ChatGPT (such as ChatGPT Plus) is not enough to use the ByteGPT. Although a ChatGPT Plus subscription offers benefits such as faster response times and access to exclusive features, it does not cover specific needs for integration and operation of the ByteGPT.
To use the ByteGPT, you need to have an OpenAI account. This is necessary because the ByteGPT uses OpenAI's generative AI technology to provide customized, automated responses. This account allows you to access the OpenAI API, through which the ByteGPT Opera.
To use the ByteGPT, you need:
- OpenAI account: In addition to subscribing to ChatGPT, you must have an OpenAI account configured to use the API. This account allows you to access OpenAI language models via API keys.
- API Key and Assistant ID: You must obtain an API Key and Assistant ID from the OpenAI platform. These credentials are essential for the ByteGPT can connect to OpenAI and function correctly.
Therefore, even if you are a ChatGPT Plus subscriber, you will still need to set up an OpenAI account and obtain API credentials to use the ByteGPT No. Kommo CRM. Subscribing to ChatGPT Plus does not replace these requirements, as it is a different service aimed at direct use of the ChatGPT language model, not for API integrations.
O ByteGPT can be used in various communication channels, including:
- Live chat
- Engagement Page
- Telegram
- Google Chat
- Skype or Whatsapp
- Viber
- Apple Business
This allows you to provide automated and efficient service across multiple platforms, adapting to your customers' communication preferences.
If you need assistance setting up any of these channels, our team is on hand to help!
Yes the ByteGPT is not limited to just OpenAI models. It can be connected to all the main AI models available on the market, including Google's Gemini, Llama (Facebook), Mistral, Claude (Anthropic), among others.
This is possible thanks to its integration with providers like Dify, which in turn connect to these various AI providers.
This gives you the flexibility to choose the AI model that best meets your specific needs.
Support articles about ByteGPT
ByteGPT
ByteGPT is a widget developed by the team at Bytebio with the aim of integrating the chatbot of Kommo with customized GPT, with data specific to a company or product.
Through the ByteGPT, it is possible to create a hybrid chatbot that uses both Chatbot, with flows, and GPT to answer open-ended questions from users.
- Videos about ByteGPT
- Installation of ByteGPT
- How to get access to the Dify App API Key
- OpenAI account creation, access to API Key and Assistant ID
- Overview of ByteGPT
- ByteGPT - About Plans and Prices
- Custom GPT - Customized GPT with your business content.
- How to adjust the response time in ByteGPT
- Salesbot Explanation: "ByteGPT+ Template"
- My ByteGPT not responding or stopped
- Explanation of Salesbot "#70 - TEMPLATE"
- OpenAI Balance Check
- Troubleshooting: Common Error Messages ByteGPT
- re:tune - AI app building platform
- Getting started and usage tips
- OpenAI Assistant - OpenAI AI Assistant
- My AskAI - AI customer support in your live chat
- Dify - Wizards and GPTs APIs based on any LLMs
- Tips and use cases [Advanced]
- Notice and information about Suppliers
- Updating Payment Data in OpenAI
- Access to Chatbase Secret Key and Chatbot ID
- Use Cases ByteGPT
- GPT content tips
- How to automatically activate ByteGPT in a conversation